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Have a question, suggestion, or looking for something bespoke?
Whether you have a general question or wish to enquire about a bespoke order, I’m here to assist you. Simply fill out the form, and I would be delighted to help.
Below, you’ll find a list of FAQ’s to help address any queries or concerns you may have. We’ve compiled this comprehensive resource to provide you with quick and easy access to the information you need.
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FAQ’s
Everything you need to know
As part of our ongoing commitment to excellent customer services, we’ve compiled a list of frequently asked questions with their accompanying answers. If you’re looking for additional information – get in touch today.
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CAN I HAVE MY ORDER GIFT WRAPPED?
Yes we do variety of gift wrapping services detailed below.
Recycled gift wrapping: With high quality recycled paper.
Using premium quality recycled newsprint this wrapping paper is emboldened with fresh deigns.
- It is wear resistant
- Beautifully designed
- Eco friendly
- Recyclable
Sizes:
Small: For a ring or pair of earrings: £5.00
Medium: For a bracelet or anklet: £6.00
Large: For a necklace: £7.00
Furoshiki gift wrapping
Having learnt the art of this ancient form of Japanese gift wrapping using a fabric cloth. I am delighted to offer it to you as a beautiful and special way to gift wrap.
It uses a square piece of fabric/ cloth to wrap the gift inside the box it is a beautiful alternative to using paper.
- Recyclable
- Beautiful high quality printed cloth.
- Re-usable
- Eco – friendly
- A unique and special way to wrap gifts
Sizes:
Small: For a ring or pair of earrings: £7.00
Medium: For a bracelet or anklet: £8.00
Large: For a necklace: £10.00
IS MY ORDER RETURNABLE?
We do accept returns for necklaces, bracelets and anklets. They must be unworn in their original packaging.
A refund will be given when the item is received.
Due to hygiene reasons, we do not accept refunds on earrings.
We also do not accept refunds on personalised items.
CAN I REQUEST A CUSTOM SIZE?
If you want it slightly longer or shorter? Contact us to custom make it to a size that suits you!